Microsoft Office 365 Support Team
Full Time/ Part Time
At MaaXcloud our passion is to help small and medium businesses get the most from Cloud IT! Our personalized approach helps businesses across the globe leverage industry best Cloud IT solutions to accelerate growth, work productively, and improve bottom line results. Using our proven methods, tools, and platforms, our trained and certified MaaXpros assist businesses to find the right Cloud IT solutions and drive rapid implementation including set up, data migration, technical support, and training.
Our partner, a leader in cloud technology software and services, has selected MaaXcloud to provide a team to handle inbound and outbound Office 365 customer support issues for businesses with less than 300 licensed users. We have been asked to handle technical support covering a wide range of topics including end user set up, data migration, licensing, and billing. In this role, you will work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices. This is a great opportunity for tech-savvy individuals with a passion for customer service to gain real experience working with a market leading partner.
This program will initially be staffed from 8 am to 5 pm, Monday through Sunday. We are looking for individuals who would like to work between 24 and 40 hours per week. In the future, evening and overnight shifts will also be available.
• Competitive hourly wage, hands-on training, and real-world experience working with a market leading cloud software and services partner
• Grow with us via opportunities for long term employment; we promote from within for positions as they become available
• Office snacks and weekly pizza Fridays
• Casual dress code and friendly coworkers
We are looking for enthusiastic people who enjoy talking about technology and creating exceptional customer experiences. Ideal candidates will be comfortable on the phone, have a consumer level understanding of Microsoft Office 365, are self-motivated, and able to thrive in a dynamic, fast-paced work environment. A friendly personality and a great sense of humor are a must.